Sanyo MP3 User Manual download pdf (Page 23)

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Troubleshooting guide

Symptom

Possible cause

Corrective action

The player does not start.

Charging battery has run down.

Charge the built-in battery.

Internal HDD error.

Format (initialize) the internal HDD.

Buttons do not respond.

The hold function is set.

Turn off the function.

The USB cable is still connected.

Disconnect the USB cable.

No sound.

The volume is turned down too low.

Adjust the volume.

Files cannot be played (correctly or at all).

The file is not in a playable format.

Use MP3 (MPEG1 Audio Layer3)/WMA-format

files.

“MPEG1 Audio Layer2” cannot be played.

In this case,

Please convert from “MPEG1 Audio Layer2” to

MP3 file or get MP3 (MPEG1 Audio Layer3) file.

Files on the PC were not transferred to the MUSIC

folder.

Transfer them to the MUSIC folder on [Removable

Disk].

This is data which cannot be played on the player.

Create a file using different encoder (MP3/WMA

conversion) software.

In selection of music piece, it is impossible to make a

search for artist, album and genre.

The database of the transferred musics is not created.

Create the database of the pieces of music

transferred by [MusicFileMaster].

For detailed information of recreation of database,

please refer to the on-line help of [MusicFileMaster].

Symptom

Possible cause

Corrective action

The Removable Disk is not displayed when the player is

connected to the PC.

The PC and the player are not connected correctly.

Make sure the connect is corrected.

Disconnect the USB cable from the PC and

reconnect it again.

Sufficient power is not being supplied from the PC.

If a USB hub is being used, reconnect the player

directly to the USB port on the PC. If the PC is

equipped with several different USB ports, try

another port.

A network drive has been assigned.

If a network drive has been assigned, the drive

letter (the letters used as drive names) is already

taken, so the Removable Disk cannot be created.

Change the network drive assignments and

reconnect. Talk to your network administrator about

reassigning network drives.

Player is not recognised correctly by MusicFileMaster.

MusicFileMaster was started up immediately after

formatting the player by PC.

Format it by player and connect the player to your

PC before starting up the MusicFileMaster. (Refer

to page 19)

WHAT TO DO IF...

If the operation of the player or display is not normal,

1. Press [RESET] using a small ball-point pen, etc.

2. Resume operation.

This operation should not be performed under ordinary

circumstances.

b HOLD

[RESET]

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Sanyo MP3 User Manual Page 23

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